Return & Refund Policy

Return & Refund Policy – JINRAIKO

At JINRAIKO, we are committed to providing high-quality products and services to our global customers. We respect the laws and regulations of each country and ensure your consumer rights are fully protected.

Return Eligibility

  • General Products: Items must be brand new and unused. All original packaging and accessories must be intact, with no scratches, stains, or signs of use.
  • Power Banks: Must retain the protective film. If removed, the item is not eligible for return.

14-Day No-Questions-Asked Return

You may return your order within 14 days of receiving it without providing a reason (based on delivery date in tracking records).

  • Products must be unused and include all accessories.
  • If products show signs of use, we may deduct 5–30% of the value based on condition.
  • JINRAIKO covers the return shipping costs.
  • No restocking fees apply.
  • We recommend retaining original packaging.

Returns from Day 14 to Day 30

  • Items must still meet the above return eligibility.
  • Customer bears return shipping cost.
  • No hidden fees or restocking charges.

How to Return a Product

  1. Submit a Return Request: Contact our support team via live chat or email support@jinraiko.com.
  2. Receive Return Instructions: We'll provide the best warehouse address for your location.
  3. ⚠️ Do not return items without approval: Unauthorized returns may be lost and shipping costs will not be refunded.
  4. Ship the Item: Take photos of the item, packaging, and accessories before shipping. Provide a valid tracking number and receipt within 3 days.

Returns Due to Defects or Quality Issues

If your item has a defect or quality issue, contact us immediately. We’ll issue a full refund or replacement once verified.

  • All shipping costs will be covered by JINRAIKO.
  • Please provide a video clearly showing the defect.

Missing or Incomplete Items

If your order arrives with missing parts, missing accessories, or an incomplete product, please contact us within 30 days of delivery. Reach out by email at support@jinraiko.com or through our website live chat / online support so we can help resolve it quickly.

Refund Timeline

  • Once your return is confirmed to be in good condition, we will process your refund within 2 business days.
  • Refunds are returned to the original payment method (e.g., credit card, PayPal).
  • It may take 1–8 business days to appear in your account.
  • Return shipping reimbursements (if applicable) are processed via PayPal or other suitable method.
  • JINRAIKO covers damages during transit.

Applicable Laws and Regulations

This policy complies with international consumer protection regulations:

  • EU Consumer Rights Directive (Directive 2011/83/EU)
  • US FTC Rules
  • UK Consumer Rights Act 2015
  • Hong Kong Trade Descriptions Ordinance & Remote Sales Regulation

We will always apply protections based on your location. Contact us for specific inquiries.